SnoreAxis — Return Policy
Last updated: September, 2026

We want you to feel good about your purchase. Here's how returns and warranty work for the SnoreAxis Sensor Kit (RuuviTag sensor + chest strap).

THE SENSOR (RuuviTag)

You may return the RuuviTag sensor within 30 days of delivery for a refund, as long as it's unused and in its original condition and packaging. To keep it eligible,
please don't pair or activate it if you think you may want to return it.

THE CHEST STRAP

For hygiene reasons, the chest strap cannot be returned once it has been opened or worn — the same standard that applies to earbuds and other personal wearables. An
unopened strap may be returned with the kit within 30 days.

DEFECTIVE OR DAMAGED ITEMS

If your sensor or strap arrives defective, damaged, or stops working through no fault of your own, we'll replace it free of charge. Just reach out (below) and we'll make it right. 

HOW TO START A RETURN

Email us at sleep@snoreaxis.com with your order details and the reason for the return. We'll send you instructions. For change-of-mind returns, return shipping is the customer's responsibility; for defective items, we cover it.

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FRESH-BATTERY GUARANTEE
RETURN-PROCESSING FEE

Every SnoreAxis sensor ships with a fresh battery — and we keep that promise for the next customer too. Because the sensor's battery begins working the moment it's
activated, we install a brand-new battery in any returned unit before it goes back on the shelf. For that reason, a small battery-replacement fee of $13.50 is deducted from
refunds on returned sensors. 

 

REFUNDS

Once we receive and inspect your return, we'll issue your refund to the original payment method. Please allow a 7 - 10 days for it to appear.

QUESTIONS?

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DJMCW Innovations
Email: sleep@snoreaxis.com